Privacy Policy

User Information

We are committed to protecting the privacy and confidentiality of our users in accordance with the Australian Privacy Principles. We use your User Information to communicate with you via email. This information is not available to other users, with the exception of your Nickname which will appear when you comment on forums.

User Information is also collected for the purpose of measuring and analysing the use of our website to enable future developments of the website. We do not disclose User Information to a third party unless required by law. User Information is stored on our server which may be located within Australia or overseas. Whilst we aim to ensure that all servers manage personal information in accordance with the Australian Privacy Principles, we will not be responsible if they fail to do so.


We use cookies on this website. Cookie are small files that are placed on your computer and allow information exchange between your computer and our website. The information we collect from a cookie is about how you use our website. We cannot collect other information about your computer or your online activities. The information we collect from cookies help us improve the website and improve the way you are able to navigate through our website. We do not share the information we received from cookies with a third party. You can choose to delete or disable existing cookies from your web browser; however this may affect the way the website functions on your computer.

Protecting User information

If you wish to send specific information about yourself or your patient. You are required to do so without any identifying details, for example:

  • Brain scans without identification (just the picture of the brain), information about how long after the neurological injury scans were taken (instead of date of scans).
  • No name, address or phone number, specify age (instead of date of birth), how long since the neurological injury (instead of date of neurological injury) etc.

We take reasonable steps to protect User Information from misuse, interference, loss and unauthorised access, modification or disclosure. If you have concerns about our use of personal information or you wish to change or delete your personal information, please contact

All complaints are taken seriously and will be assessed by us with the aim of resolving any issue in a timely and efficient manner.

Payment information

Payments for products purchased on our website are conducted through PayPal. We do not store on our website or server any financial information (including but not limited to credit card numbers, linked bank accounts etc.).